FAQ

❓ Frequently Asked Questions (FAQ)

1. What age are your toys suitable for?

Each product includes an age recommendation in the description. We offer toys for all age groups, from infants and toddlers to older children and even teens.

2. Are your toys safe?

Yes! All our toys meet UK and EU safety standards. They are tested for quality and safety, and made from non-toxic, child-friendly materials.

3. Do you offer gift wrapping?

Yes! You can add gift wrapping at checkout for an additional fee. We also offer gift messages if you're sending a toy as a present.

4. How long does delivery take?

Standard UK delivery usually takes 2–4 working days. We also offer next-day delivery at checkout. International delivery times may vary.

5. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email.

6. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

7. Can I return or exchange a toy?

Yes, you can return unused items within 30 days of delivery. Please see our Returns & Exchange Policy for full details.

8. Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times will be shown at checkout.

9. My item arrived damaged or incorrect. What should I do?

We're so sorry! Please contact us within 7 days of receiving your order, and we’ll sort it out right away.

10. How can I contact you?

You can reach us via our Contact Us page or email us at Pa_smart_ltd@outlook.com. We aim to respond within 24 hours.